Privacy Policy

Overview

PETRA LLC (“Company”, “us”, “we”, or “our”) operates the PETRA LLC website (the “Services”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Services. We will not use or share your information with anyone except as described in this Privacy Policy.

Throughout this Privacy Policy we’ll refer to all our services collectively as “Services.” We only collect information about you if we have a reason to do so-for example, to provide our Services, to communicate with you, or to make our Services better. We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information You Provide to Us

It’s no surprise that we collect information that you provide to us like any other web services. The amount and type of information depends on the context and how we use the information. Here are some examples:

Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for Company account or use any of our services to provide a name and/or username, contact details, address, and email address – and that’s it. You also agree to provide us with more information related to the service if needed

Public Profile Information: If you have an account with us, we collect the information that you provide for your profile. For example, your username along with any other information you put into your profile, such as a photo or an “About Me” description.

Transaction and Billing Information: If you use our Services or buy any of our services or a products from us for example: You will provide additional personal information that is required to process the transaction, such as your name and contact information, and payment information, such as credit card information to pay us for the fees related to the services and products. The information should handled by us and/or any associated payment gateways ( Paypal.com, Stripe.com, …etc ).

Communications With Us: You may also provide us information when you respond to surveys, communicate with our team members about a support question, post a question about your site in our public or private forums, or any of our services

Information We Collect Automatically

We also collect some information automatically:
Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you download anything from reikigoodvibes.com

Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.

Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Company and/or 3rd party service providers may use cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads.

How and Why we use your information

We use information about you as mentioned above and for the purposes listed below:

To provide our Services: for example, charge you for any of our paid Services; To develop, modify and improve our Services: for example by adding new features that we think our users will enjoy, to monitor and analyze our services and how users interact with us: which helps us improve our Services and make them easier to use.

Protection and security: to monitor and prevent any problems with our Services, fight spam, protect the security of our Services and to detect and prevent fraudulent transactions and other illegal activities.

To communicate with you: for example through an email, about offers and promotions offered by PETRA LLC and others we think will be of interest to you, solicit your feedback, or keep you up to date with our products and services.

Legal Bases for Collecting and Using Information

A note for users from the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other
agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan or services; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on.

Sharing Information

We do not sell our users’ private and personal information.

We share information about you in the limited circumstances as listed below:
Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf.

Third Party Vendors and Service Providers: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, Client chat and email support services that help us communicate with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), who may need information about you in order to, for example, provide technical or other support services to you.

Legal Requests: We may disclose information about you in response to law, a subpoena, court order, or other governmental request.

Business Transfers: In connection with any merger, sale of Company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Company goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party.

With Your Consent: We may share and disclose information with your consent or at your direction.

Published Support Requests: And if you send us a request (for example, via our support page, support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.

Information that you choose to make public: is disclosed publicly. That means, of course, that information like your public profile, posts, other content that you make public on your website, and your “Likes” and comments on other websites, are all available to others. Public information may also be indexed by search engines or used by third parties.

Please keep all of this in mind when deciding what you would like to share.

Information Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us.